General Terms and Conditions for Mocca-Clothing Webshop

Article 1 – Definitions

1.1. In these general terms and conditions, the following terms are defined as:

Mocca-Clothing Webshop: the online store registered with the Chamber of Commerce under number (95607463).

Article 2 – Identity of the entrepreneur

2.1. We are registered with the Chamber of Commerce under number 95607463. You can contact us via the following email address: staywithmocca@gmail.com

2.2. Our customer service is available 24/7, 7 days a week to handle any questions or complaints.

2.3. For further information about our company and our contact details, please visit our website.

2.4. We strive to respond to your questions and complaints as quickly as possible, within 2 business days.

2.5. If you contact us by email, we aim to respond within 24 hours.

Article 3 – Applicability

3.1. These general terms and conditions apply to all offers, orders, and agreements between Mocca-Clothing Webshop and the customer.

3.2. By placing an order on our website, you declare that you agree to these general terms and conditions.

3.3. Deviations from these general terms and conditions are only valid if agreed upon in writing between Mocca-Clothing Webshop and the customer.

Article 4 – The offer

4.1. All offers on the Mocca-Cloting Webshop website are non-binding and subject to availability.

4.2. We strive to keep the availability of products on our website up to date. However, despite our efforts, we cannot guarantee that all products will be in stock.

4.3. In case a product is unavailable after placing your order, we will inform you as soon as possible and refund any amounts already paid.

4.4. Mocca-Clothing Webshop reserves the right to change or withdraw the offer at any time without prior notice.

4.5. Any price changes after the order has been placed will not affect the price of your order.

Article 5 – The agreement

5.1. The agreement between Mocca-Clothing Webshop and the customer is concluded when Mocca-Cloting Webshop accepts the order and ships the products.

5.2. You will receive an order confirmation by email once your order has been placed.

5.3. The agreement is binding for both parties once the order confirmation is sent.

5.4. If there is a long-term performance commitment, such as a subscription, the agreement will be concluded for the duration specified for that particular product.

5.5. The agreement can only be modified or supplemented with the written consent of Mocca-Clothing Webshop.

Article 6 – Right of withdrawal

6.1. The customer has the right to withdraw from the agreement without providing any reason within 14 days after receiving the products. If the customer requests to return the product, the costs for the return will be at their own expense, and the product must be sent back to our supplier in China.

6.2. The right of withdrawal does not apply to products that have been custom-made according to the customer's specifications.

6.3. To exercise the right of withdrawal, you must notify us in writing within the prescribed period of your decision to withdraw from the agreement.

6.4. You may use the model withdrawal form that is included with your order, but you are not obligated to do so.

6.5. After receiving your withdrawal notice, we will send you an acknowledgment of receipt without delay.

Article 7 – Costs in case of withdrawal

7.1. If the customer exercises the right of withdrawal, the return shipping costs will be borne by the customer.

7.2. Any amounts already paid for the delivery of the products will be refunded, including the initial shipping costs, within 14 days after receiving the withdrawal notice.

7.3. We reserve the right to withhold the refund until we have received the products or until you have shown that you have returned the products, whichever occurs first.

7.4. The customer is only liable for the depreciation of the products resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the products.

Article 8 – Exclusion of the right of withdrawal

8.1. The right of withdrawal is excluded for products that have been custom-made according to the customer's specifications.

8.2. The right of withdrawal is also excluded for products that, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken after delivery.

Article 9 – Price

9.1. All prices on the Mocca-Clothing Webshop website are in euros and include VAT, unless otherwise stated.

9.2. The prices do not include shipping costs unless otherwise indicated during the order process.

9.3. Any discounts or promotions will be clearly stated on the website. Discounts are not cumulative unless otherwise stated.

9.4. Mocca-Clothing Webshop reserves the right to change prices at any time, but any price changes will not affect orders already placed.

Article 10 – Conformity and warranty

10.1. Mocca-Clothing Webshop guarantees that the products comply with the agreement and the specifications provided.

10.2. All products are covered by the legal warranty. This means that a product must be in good condition and must function properly under normal use.

10.3. If a product shows defects, the customer must report this to Mocca-Clothing Webshop within 48 hours after receiving the package.

10.4. The warranty period may vary per product and will be stated on the product page on the website.

Article 11 – Delivery and execution

11.1. Mocca-Cloting Webshop strives to deliver orders as quickly as possible within the indicated delivery time.

11.2. The delivery of products will take place at the address provided by the customer.

11.3. If there is a delay in delivery, Mocca-Clothing Webshop will notify the customer as soon as possible.

11.4. The risk of damage and/or loss of products lies with Mocca-Clothing Webshop until the moment of delivery to the customer, unless otherwise agreed. This provision only applies if the damage and/or loss is solely due to Mocca-Clothing Webshop and not a courier service or another third party responsible for the delivery. In the event of damage or loss caused by a courier or other third party, the customer must report this immediately to Mocca-Clothing Webshop so that we can investigate the complaint and take appropriate action.

11.5. Upon receipt of the products, the customer must immediately check for any defects or damage. Any defects or damage must be reported to Mocca-Clothing Webshop in writing within 48 hours after receipt.

Article 12 – Duration transactions: duration, termination, and extension

12.1. If the agreement has a duration of more than one year, the customer may terminate the agreement at any time with a notice period of up to one month.

12.2. Termination must be done in writing, with the customer providing the reason for termination.

12.3. In the case of termination, Mocca-Clothing Webshop will refund any prepaid amounts within 30 days after receiving the termination notice.

Article 13 – Payment

13.1. Payment can be made through the payment methods listed on the Mocca-Clothing Webshop website.

13.2. The customer must pay the amount owed in advance, unless otherwise agreed.

13.3. If the customer fails to make timely payment, Mocca-Clothing Webshop reserves the right to suspend the delivery of products or terminate the agreement.

Article 14 – Complaints procedure

14.1. Complaints about the performance of the agreement must be submitted to Mocca-Clothing Webshop in full and clearly, within a reasonable time after the customer has discovered the defects.

14.2. Complaints will be answered within 14 days of receipt by Mocca-Clothing Webshop. If a complaint requires longer processing time, a receipt acknowledgment will be sent within 14 days, along with an indication of when the customer can expect a more detailed response.

Article 15 – Disputes

15.1. Dutch law applies to these general terms and conditions and all agreements between Mocca-Clothing Webshop and the customer.

15.2. Disputes between Mocca-Clothing Webshop and the customer will be resolved as much as possible through mutual consultation. If this is not possible, the dispute can be submitted to the competent court.

Article 16 – Additional or deviating provisions

16.1. Deviations from and additions to these general terms and conditions are only valid if agreed upon in writing between Mocca-Clothing Webshop and the customer.

By placing an order on the Mocca-Clothing Webshop website, you declare that you have read and understood these general terms and conditions and that you agree with their content.